Customer Service Excellence

(Course format ½ day workshop – ideal numbers 6 – 10 people)

Course brief outline:

  • Your Vision – constant improvement of professional services – the philosophy
  • Face to Face Expertise – successful interactions again and again
  • Over the Phone – 5 key skills to communicate to win
  • Electronic Communication – e-rapport, language choice and finding the client wavelength
  • Dealing with the Tough Stuff – beating the heat, when you have to say no
  • Moments of Magic – 10 ways to excel at customer service

The importance of servicing our customers as professionally as possible has never been as important as it is now. With so much choice and flexibility available, the relationships we build and maintain with our clients are the life blood of any organisation.

This course explores a host of techniques and strategies to enhance our people skills, to enrich how we deal with customers face to face, how to wow our clients over the phone and how to make the most of the varied electronic communication channels that we utilise on a daily basis.



It's Our Mission

Enhanced Communication is the key to greater success and increased happiness – our mission is to enable you and your team to realise your potential through the power of amazing communication.


It's Our Philosopy

We pride ourselves in our courses, workshops and speaking events that are steeped in practical and realistic strategies for more powerful, passionate and purposeful communication.


It's Our Guarantee

We guarantee you greater success through our range of communication courses – if you can’t measure increased achievement within 6 months, we will happily refund your fees in full.


It's Our Team

Collaborative success, enhanced achievement, closer bonds – a force to be reckoned with and one which will give the competition in your market something to have a think about.

Why Choose This Course

  • Great fun
  • Awesome group networking
  • Build confidence and make new connections
  • Make more of your business
  • Explore a different mind set

What Clients Say

Nick’s humorous, but to the point style will keep your feet on the ground and your hands in the air, grabbing the opportunities that his presentation will help you identify.

Paul Wearmouth
Nick Looby is one of the best presenters I have ever come across, his relaxed and informal approach works well and he always makes me sit up, listen and smile.

Nick is a joy to watch and whenever I hear him speak I always learn something and apply it immediately!  The best thing that Nick does is make you question the way you do things and he always gets you thinking.

Simply Brilliant!

Haley Roy, Managing Director,

The messages were powerful, strong and rang bells to signal ‘Oh that’s what I do, I’ll have to change that.

Andy Kirk, Leicester Fire & Rescue